Refund Policy


Policy Basic Definition & Platform Applicable Boundary

This independent Refund Policy is an official standardized after-sales business clause formulated exclusively for the luxury oriental fragrance cross-border discount retail e-commerce platform, governing all order refund, partial refund, return-linked refund, order cancellation refund and service refund business generated on the entire website, applicable to all global end consumers who purchase unisex Arabian classic perfumes and summer new arrival fragrance products on the platform. Combined with cross-border e-commerce retail operation characteristics, commodity liquid perfume product attributes and platform unified after-sales service positioning, this policy is independent of shipping clauses, purchase terms and user use specifications, forming standardized closed-loop after-sales refund management rules. All refund time limit, audit standard, fund settlement mode, deduction rule and order eligibility terms are unified for all global user accounts and all commodity SKUs, implementing USD unified currency settlement standard for all refund amounts without exchange rate conversion offset and cross-border service fee deduction. All users who complete order payment and generate shopping behaviors automatically recognize and accept all clauses of this refund policy, and the platform executes refund business strictly following written official terms without private verbal promise and personalized refund agreement.

60-Day Free Return Linked Refund Eligibility

Matched with platform core after-sales service advantage, the e-commerce platform launches official 60-day free return service for all fragrance retail orders, and eligible return orders automatically trigger standard full refund service mechanism, which is the core user benefit of platform discount retail e-commerce operation. The 60-day valid time limit is calculated uniformly from the date when user logistics package displays signed and received status on official logistics system, adopting natural day unified calculation standard without working day conversion adjustment. Within the effective 60-day after-sales cycle, users can initiate return and linked refund application for purchased Arabian oriental perfume commodities under eligible preconditions, the platform bears all commodity return cross-border logistics freight comprehensively, consumers bear zero return transportation cost and commodity recycling handling fee. Eligible refund preconditions include complete original commodity outer package, intact perfume sealed bottle body, unused original fragrance liquid, complete product accessory and intact official commodity label; trial opening without bulk liquid extrusion, outer box slight wear without product damage are classified as eligible refund scope uniformly. Seasonal summer limited fragrance commodities, classic best-selling staple perfumes and platform discounted retail special-price products all participate in 60-day free return and full refund activity without discounted product return restriction and special order refund limit.

Official 5-10 Working Days Fixed Refund Processing Cycle

The platform formulates fixed unified refund processing timeline for all approved refund applications, stipulating that all qualified return goods after warehouse receiving, commodity inspection and conformity verification will complete financial fund auditing, account review and USD fund remittance procedures within 5 to 10 fixed working days. The time calculation excludes international official public holidays, platform financial department regular rest days and cross-border bank fund transfer suspension days, with fixed cycle not affected by user account region, order commodity value and refund application submission time. The 5-10 day cycle covers internal after-sales case audit, returned perfume quality manual re-inspection, system order data matching, financial fund approval and cross-border original payment channel fund back-transfer full links. The platform does not support user-requested expedited refund, priority fund arrival and manual audit shortcut; all refund cases enter unified queue for standardized processing to guarantee fairness of e-commerce after-sales financial service. For non-return direct refund applications approved by official platform audit, the same 5-10 working days fund arrival standard is implemented uniformly, maintaining consistent service caliber of the whole site refund business.

Full Refund & Partial Refund Classification Rules

Full order refund is applicable to standard 60-day free return eligible orders, logistics transit damaged commodity orders, platform packaging defective products, wrong commodity delivery and fragrance model mismatch official error orders, the platform refunds total order payment amount paid by users originally, including commodity retail payment amount generated after 70% sitewide discount, without any itemized fee deduction. Partial refund service is applicable to multi-item combined purchase orders with partial commodity reservation, individual outer package non-damage appearance compensation demand and user active partial order cancellation demands, partial refund amount is settled uniformly in USD based on actual discounted unit commodity price of platform original order, matching website order background transaction data completely. The platform does not generate hidden after-sales service fee, cross-border refund channel handling fee and order operation deduction fee in both full refund and partial refund links, adhering to transparent discount retail after-sales operation principle. All refund amount benchmark is subject to user actual paid order amount, excluding virtual preferential subsidy and non-monetary platform activity bonus, fitting vertical fragrance e-commerce financial settlement norms.

Ineligible Refund Application Restriction Terms

To standardize sustainable cross-border e-commerce operation and maintain fair service rights and interests of global majority users, the platform defines clear ineligible refund scenarios that do not support audit passing and fund remittance. Refund applications exceeding 60-day official after-sales return cycle, applications for artificially damaged perfume bottles, artificially extruded bulk fragrance liquid, removed original commodity anti-counterfeiting seal and discarded product original packaging will be rejected uniformly. Refund demands taking personal fragrance preference mismatch, subjective scent taste dissatisfaction, personal wearing scene unsuitability and post-purchase price psychological gap as sole reason do not conform to official refund audit standard. Orders actively abandoned by users on logistics transit link, unclaimed packages and user active refused receiving orders without quality problems are not supported for free return and full refund service. Malicious batch repeated return, false commodity damage feedback and batch fake after-sales applications generated by individual user accounts will be intercepted by platform risk control system automatically, and the platform has right to suspend after-sales service qualification of high-risk accounts in accordance with e-commerce operation risk control specifications.

Order Cancellation Pre-Delivery Refund Specification

For unpaid pending orders and paid orders not entering 1-3 day warehouse shipment sorting process, users can initiate order cancellation and pre-delivery refund application independently in personal order background page. Pre-delivery refund applications pass system automatic audit quickly, following unified 5-10 working days fund arrival rule synchronously. Once orders enter warehouse packaging, logistics waybill binding and outbound preparation process, the system closes independent user cancellation entrance automatically, users cannot unilaterally terminate transaction and initiate refund application to avoid cross-border warehouse operation resource waste. Combined with platform global free shipping supply chain cost layout, outbound finished orders implement post-receiving return refund mechanism uniformly without transit unilateral order cancellation refund. All pre-delivery and post-delivery refund data are synchronized with platform order system, financial system and customer service system in real time, realizing traceable whole-process refund management of cross-border fragrance e-commerce platform.