Shipping Policy


Policy Overview & Applicable Scope

This official Shipping Policy is formulated independently for all order distribution, warehouse outbound, cross-border transportation, commodity delivery and logistics related service behaviors of the luxury oriental fragrance discount retail e-commerce platform, applicable to all registered users, guest purchasers, global order receivers and all commodity transaction orders generated on the entire website interface. The policy covers all Arabian classic fragrance commodities, seasonal new arrival scents and full-site unisex perfume SKUs displayed and sold on the e-commerce platform, binding all platform operation departments, warehouse management teams, cross-border logistics cooperative institutions and end consumers who complete order payment and generate delivery demands. All logistics service rules stipulated in this policy are implemented uniformly for all global delivery regions, without differentiated rule setting for North America, European regions, Oceania and other global receiving areas, without regional shipping priority, regional shipping subsidy and regional service restriction difference. This policy is an independent standardized e-commerce service clause, linked with platform order settlement, warehouse shipment and after-sales docking business, cooperating with other platform official policies to standardize full-link cross-border shipping operation of the vertical fragrance e-commerce retail platform. All users who complete order submission and payment confirm automatic recognition and voluntary abidance by all terms of this shipping policy before transaction confirmation.

Sitewide Free Shipping Official Rule

The e-commerce platform implements permanent official sitewide free global shipping service for all listed fragrance commodities, which belongs to fixed platform retail benefit and standardized logistics service configuration, not limited by promotional cycle, seasonal activity, commodity unit price, order total amount, purchase quantity and user membership level. There is no minimum order spending threshold for enjoying free shipping service, no bundled purchase requirement and no user identity restriction; guest shoppers and registered account users can both enjoy zero freight charge distribution service for any single perfume order. No hidden logistics handling fee, cross-border customs declaration service fee, overseas terminal distribution fee and remote area surcharge will be collected from consumers in the whole order shipping process. All cross-border logistics cost, warehouse outbound packaging cost, formal customs declaration cost and global last-mile distribution cost are fully undertaken by the e-commerce platform operation team, fitting the core discount retail service advantage of the platform. The free shipping policy covers standard cross-border distribution business only, the platform does not launch any expedited shipping plan, premium fast logistics channel and value-added distribution service, so users cannot apply for accelerated delivery demand and related service compensation based on personalized time requirement. All free shipping orders execute unified standard cross-border logistics scheduling and distribution rhythm uniformly.

Official Warehouse Order Processing Timeline

The platform sets unified standardized warehouse order processing specifications for all paid commodity orders, taking working days as unified time calculation benchmark excluding international public holidays, seasonal holiday shutdown time and logistics official suspension days. After user order payment is verified and confirmed by platform financial system automatically, the order will be synchronized to global centralized e-commerce fragrance warehouse system immediately, entering order sorting, commodity secondary quality inspection, anti-collision fragrance sealed packaging, outer box waterproof packing and cross-border document grouping process uniformly. The official agreed warehouse outbound cycle of all paid orders is 1 to 3 working days, professional warehouse operation staff complete perfume finished product picking, batch inventory verification, fragile product reinforcement packaging and logistics waybill binding work within the fixed cycle. For hot-selling classic staple fragrance bulk orders and summer seasonal new arrival concentrated orders, the warehouse team will not delay outbound progress or extend processing cycle, maintaining fixed 1-3 working days shipment standard stably. No manual advance shipment or delayed shipment operation is allowed for individual orders, ensuring equal order processing priority for all global consumer orders. The platform will synchronize logistics outbound waybill information to user order background automatically after warehouse shipment, facilitating users to check order logistics node status in real time on website personal center.

Global Unified Delivery Cycle Standard

Combined with cross-border customs clearance rhythm, international trunk line transportation scheduling and overseas local terminal distribution rules of global cross-border e-commerce fragrance commodities, the platform formulates unified fixed overall arrival cycle for all global receiving addresses, with estimated order total delivery time controlled within 6 to 12 working days after official warehouse outbound completion. This delivery cycle standard is implemented equally for all global user orders, no matter receiving address location, regional logistics infrastructure difference and user order commodity type, without shortened delivery cycle for partial regions and prolonged default waiting time for remote areas. The 6-12 days overall cycle covers full links including international cross-border transportation, formal commodity customs inspection and clearance, overseas local logistics sorting and last-mile door-to-door terminal distribution, excluding uncontrollable objective cycle factors such as customs random spot inspection, international extreme weather and global logistics temporary node adjustment. The platform does not promise customized time-limited arrival commitment, does not support user-proposed personalized delivery time appointment, and does not set independent domestic and overseas split cycle description, unifying global delivery timeline to simplify user order expectation management and standardize e-commerce logistics service caliber.

Order Logistics Information & Abnormal Order Handling Rules

After order outbound, users can query real-time logistics transportation progress, customs clearance status and terminal distribution node through the built-in order query function of the e-commerce website personal center, all logistics data is synchronized officially by cooperative cross-border logistics providers, with open and transparent information without data shielding and node falsification. For individual orders affected by objective uncontrollable factors such as customs routine inspection, international weather fluctuation and logistics route temporary adjustment causing slight cycle fluctuation, the platform background will update abnormal node information synchronously automatically, and customer service team will provide passive information consultation support timely. For lost packages, severely damaged outer packaging and commodity leakage damage caused by logistics transit accidents, users can initiate feedback through official customer service entrance within valid time limit, the platform will verify logistics accident liability independently, and link after-sales department to match re-delivery service or eligible refund solution in accordance with platform unified rules. Users are not allowed to unilaterally cancel orders, refuse package receiving and apply for compulsory compensation taking normal cross-border logistics cycle fluctuation as reason. The platform reserves the final interpretation right of abnormal logistics order disposal under standardized e-commerce operation mechanism.

Package Specification & Fragrance Commodity Packaging Standard

Aiming at liquid luxury perfume commodity attributes of platform sales, all orders adopt exclusive cross-border e-commerce fragile goods sealed packaging scheme, equipped with shockproof foam inner liner, leak-proof sealed bottle cap film, waterproof outer carton and commodity anti-extrusion fixing accessories, adapting to long-distance international cross-border transportation demands of oriental fragrance products. Outer package does not display sensitive commodity text and luxury perfume private mark externally, realizing low-key neutral cross-border outer box design to fit global cross-border customs inspection standards. Each package is attached with official platform commodity delivery list and customs declaration sheet, conforming to international e-commerce retail commodity transportation access standards. Free shipping service includes standard fragile commodity exclusive packaging cost uniformly, users do not need to pay extra packaging optimization fee and fragile item handling fee. The platform will not change packaging configuration randomly according to order quantity and commodity value, keeping unified high-standard protective packaging for all discount retail perfume orders to guarantee intact arrival of Arabian luxury fragrance products.